Error
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: tourwriter.exe
Problem Signature 02: 2015.0.0.0
Problem Signature 03: 5608bada
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 53a12268
Problem Signature 07: 23b9
Problem Signature 08: 1b
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Resolution
If you have uninstalled and reinstalled to no avail, the next thing to check is your antivirus software. We have found certain antivirus software can (in some cases) delete the Tourwriter.exe file.
Please install Tourwriter again (from http://support.tourwriter.com/download) and check the Tourwriter install folder (located under C:\Program Files(x86)\Tourwriter) to see if Tourwriter.exe exists afterwards, and again after attempting to run Tourwriter.
We also recommend that you ask your IT team to add Tourwriter.exe file to your antivirus ‘exclusion’ list, to allow Tourwriter to work as before and to exclude further scanning.
