Error

 Stopped working

Problem signature:

  Problem Event Name:                        CLR20r3

  Problem Signature 01:                       tourwriter.exe

  Problem Signature 02:                       2015.0.0.0

  Problem Signature 03:                       5608bada

  Problem Signature 04:                       mscorlib

  Problem Signature 05:                       2.0.0.0

  Problem Signature 06:                       53a12268

  Problem Signature 07:                       23b9

  Problem Signature 08:                       1b

  Problem Signature 09:                       System.IO.FileNotFoundException

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             1033

Resolution

If you have uninstalled and reinstalled to no avail, the next thing to check is your antivirus software. We have found certain antivirus software can (in some cases) delete the Tourwriter.exe file. 

Please install Tourwriter again (from http://support.tourwriter.com/download) and check the Tourwriter install folder (located under C:\Program Files(x86)\Tourwriter) to see if Tourwriter.exe exists afterwards, and again after attempting to run Tourwriter.

We also recommend that you ask your IT team to add Tourwriter.exe file to your antivirus ‘exclusion’ list, to allow Tourwriter to work as before and to exclude further scanning.