Use this document as a quick-start user guide to get up and running with the Online Drive, and to troubleshoot common issues.
Setting Up My Secure Backup
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Category: My Secure Backup User Guide
MSB – Tips and Troubleshooting
Learn how to;
Restore deleted or old files
Change the drive letter
Deal with files that are not syncing
Reinstall your online drive if it has disappeared
Recommended Process for Handling a Virus
If a virus infects your computer and modifies your files, some of those infected files may be uploaded to your Network Drive where they can be shared around other users connected to your Network Drive, and also re-infect your computer.
Remote File Error Message
There may be a corruption in your My Secure Backup (MSB) cache file, follow step-by-step instructions to rebuild the cache files.
