Changing the DNS Settings

You may come across an error message wherein you cannot connect to your Tourwriter database. The error message reads: Failed to connect to your Tourwriter database on computer (online server) The error could relate to a network issue at your end. You may contact your Internet Service Provider to resolve this. The error could also […]

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Error: You already have an online database configured

Error “You already have an online database configured.” This error occurs while you are trying to start a Free Trial in Tourwriter. Resolution Tourwriter will not permit you to create an additional Free Trial Database when you have already downloaded a Free Trial Database. Please contact  support@tourwriter.com accordingly.

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Error while Saving a Supplier

“System.Data.ConstraintException: Failed to enable constraints. One or more rows contain values violating non-null, unique, or foreign-key constraints” while saving Supplier.

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Export Error

An error occurred during local report processing. Index was outside the bounds of the array.
An error occurred during local report processing. Parameter is not valid.
The cause is due to the way some of the JPEG images are saved within your TourwriterData\Images folder.

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SQL Cmd not found

If you receive an error message saying: Sql Cmd not found, please follow the steps within this post to find a resolution.

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System.IO.FileNotFoundException

If you have uninstalled and reinstalled to no avail, the next thing to check is your antivirus software. We have found certain antivirus software can (in some cases) delete the Tourwriter.exe file.

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Transport-Level Error

This error appears when the server update has been interrupted. This is likely to be a temporary issue with your internet/network. Please try the action again.

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