Error message: Attempted to divide by zero. Cause: The error message appears when a Gross Markup percent is in place for your itinerary, and you attempt to reset the gross price of all items in the itinerary to 0. Resolution: Before changing the gross price of all items in the itinerary to 0, ensure you […]
You may come across an error message wherein you cannot connect to your Tourwriter database. The error message reads: Failed to connect to your Tourwriter database on computer (online server) The error could relate to a network issue at your end. You may contact your Internet Service Provider to resolve this. The error could also […]
Error: Client payments and refunds table changes format and does not allow edits.
Error: Failed to complete update stop ‘run database update script 2015.5.25,” the setup has been rolled back and the update cancelled at that point.
Error “You already have an online database configured.” This error occurs while you are trying to start a Free Trial in Tourwriter. Resolution Tourwriter will not permit you to create an additional Free Trial Database when you have already downloaded a Free Trial Database. Please contact support@tourwriter.com accordingly.
“System.Data.ConstraintException: Failed to enable constraints. One or more rows contain values violating non-null, unique, or foreign-key constraints” while saving Supplier.
An error occurred during local report processing. Index was outside the bounds of the array.
An error occurred during local report processing. Parameter is not valid.
The cause is due to the way some of the JPEG images are saved within your TourwriterData\Images folder.
This error message suggests that you have created too many Tourwriter Databases, which is why you are unable to login. Please follow the steps provided to resolve this issue.
If you receive an error message saying: Sql Cmd not found, please follow the steps within this post to find a resolution.
If you have uninstalled and reinstalled to no avail, the next thing to check is your antivirus software. We have found certain antivirus software can (in some cases) delete the Tourwriter.exe file.
