Cause: The error message appears when a Gross Markup percent is in place for your itinerary, and you attempt to reset the gross price of all items in the itinerary to 0.  

Resolution: Before changing the gross price of all items in the itinerary to 0, ensure you remove the gross markup percent by clearing it.

The post Attempted to divide by zero appeared first on Tourwriter Knowledge Base.

The error could relate to a network issue at your end. You may contact your Internet Service Provider to resolve this.

The error could also occur due to a DNS service failure for Amazon AWS, our hosting partner in Europe. To resolve the issue, please re-route the DNS settings on your computer to point to the Google DNS server. Here are the steps to make the changes:

1. Open Control Panel.
2. Click on Network and Internet.
3. Click on Network and Sharing Center.
4. Click the Change adapter settings option in the left pane.

1. Right-click the network interface connected to the internet, and select the Properties option. (Right-click Ethernet or Wi-Fi depending on your connection)

1. Select and check the Internet Protocol Version 4 (TCP/IPv4) option.
2. Click the Properties button.

1. IMPORTANT: Only proceed if your current settings are set to Obtain DNS server address automatically as displayed below

1. Click the Use the following DNS server addresses option.
2. Type your “Preferred” and “Alternate” DNS addresses as shown below.

1. Please enter the DNS details as shown above. The details for Google Public DNS: 8.8.8.8 and 8.8.4.4.
2. Clicking OK should save the DNS server settings.
3. Log into Tourwriter. You should be able to login

If Please don’t hesitate to contact the Touwriter support team at support@touwriter.com if you have any questions.

The post Changing the DNS Settings appeared first on Tourwriter Knowledge Base.

Client payments and refunds table changes format and does not allow edits, as per the below image:

Resolution:

You are now able to reset your default settings. Go to Tools > Setup > My Account Details and click Reset Default Settings.
IMPORTANT: Please close all tabs (including start page), so your workspace is clear before doing the reset.
All .xml files under C:\Users[Username]\AppData\Roaming\Tourwriter will be reset to default values.

The post Client Payments and Refunds Reset appeared first on Tourwriter Knowledge Base.

Failed to complete update stop ‘run database update script 2015.5.25,” the setup has been rolled back and the update cancelled at that point.

Resolution

This error can occasionally occur when Tourwriter is trying to update the latest changes in your Tourwriter Database. 

Please email support@tourwriter.com for assistance.
Please include a screenshot of your Tourwriter “About” pop up window, which is found by clicking Help > About (see image below).

The post Tourwriter Database Version Update Error appeared first on Tourwriter Knowledge Base.

“You already have an online database configured.”
This error occurs while you are trying to start a Free Trial in Tourwriter.

Resolution

Tourwriter will not permit you to create an additional Free Trial Database when you have already downloaded a Free Trial Database.

Please contact  support@tourwriter.com accordingly.

The post Error: You already have an online database configured appeared first on Tourwriter Knowledge Base.

Resolution
Try restarting Tourwriter and /or your PC and then check again. If the problem has not been resolved, please email support@tourwriter.com with full details of the issue, including a screen shot of the Error message.

The post Error while Saving a Supplier appeared first on Tourwriter Knowledge Base.

An error occurred during local report processing. Index was outside the bounds of the array.

An error occurred during local report processing. Parameter is not valid.

Resolution

The cause is due to the way some of the JPEG images are saved within your TourwriterData\Images folder.

There are two methods for saving image files in jpeg format. They are Baseline JPEG and Progressive JPEG. Both formats will have the same size and data. The extension also remains the same. The only difference is how it displays.

Tourwriter requires images to be in Baseline JPEG format in order to export successfully to Microsoft Word. Some of the image files that you have may be in Progressive JPEG format, which is causing the export issue with Word.

Learn more about the difference between these two formats here.

Photoshop Users: If you have Photoshop, you have the option to save your image in the correct Baseline JPEG format. Please click here for further information.

To learn how to convert images from Progressive to Baseline, click here.

Once you have converted your images from Progressive to Baseline, generate your report file in Tourwriter again and try to export to Word. This should work now!

The post Export Error appeared first on Tourwriter Knowledge Base.

System.ArgumentNullException: Database connection string is not initialized.
atTourWriter.Info.Services.ConnectionString.GetConnectionString(Nullable`1timeout) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\Services\ConnectionString.cs:line 65
at TourWriter.Info.Services.ConnectionString.GetConnectionString() in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\Services\ConnectionString.cs:line 59
at TourWriter.Info.UserSet.Authenticate(String username, String password) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\UserSet.cs:line 28
at TourWriter.Info.UserSet.AuthenticateRemote(String connectionString,String username, String password) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\UserSet.cs:line 19
at TourWriter.Forms.Login.Authenticate(DbConnection connection, Stringusername, String password) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\Forms\Login.cs:line 109

Resolution

This error message suggests that you have created too many Tourwriter Databases, which is why you are unable to login.

Please follow the steps below to resolve this issue:
1. Open Tourwriter
2. Click  on the Setup button
3. Click on the Online Database button
4. Re-enter your Tourwriter Connection Key below and click OK ( note – these settings will be remembered for next time).
5. Login with your Tourwriter username

The post Database connection string not initialized appeared first on Tourwriter Knowledge Base.

System.IO.FileNotFoundException: Sql Cmd not found
at TourWriter.UserControls.DatabaseConnection.InstallHelper.GetSqlCmdPath() in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
InstallHelper.cs:line 158
at TourWriter.UserControls.DatabaseConnection.InstallDatabase.ActionStart() in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
InstallDatabase.cs:line 71
at TourWriter.UserControls.DatabaseConnection.InstallDatabase.OnLoad(Object sender, EventArgs e) in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
InstallDatabase.cs:line 39
at System.Windows.Forms.UserControl.OnLoad(EventArgs e)
at System.Windows.Forms.UserControl.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.ControlCollection.Add(Control value)
at TourWriter.UserControls.DatabaseConnection.MainForm.LoadControl
(UserControl control) in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\
DatabaseConnection\MainForm.cs:line 42
at TourWriter.UserControls.DatabaseConnection.MainForm.GoTo(UserControl control) in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
MainForm.cs:line 72
at TourWriter.UserControls.DatabaseConnection.MainForm.GoNext() in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
MainForm.cs:line 54
at TourWriter.UserControls.DatabaseConnection.MainForm.OnNextClick(Object sender, EventArgs e) in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
MainForm.cs:line 82
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp
(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Resolution

To fix the issue, please follow the simple steps below:

Check which Windows system type you are using i.e. 32 bit or 64 bit. Follow the steps below if you are not aware of your Windows system type:

1. Click start and open Control Panel
2. Select System and Security
3. Select System. The System Type can be found here:

Next, download the appropriate SQL setup from Microsoft, using the links below:

• 32 bit: http://go.microsoft.com/fwlink/?LinkId=186782&clcid=0x409
• 64 bit: http://go.microsoft.com/fwlink/?LinkId=186784&clcid=0x409

Install the downloaded SQL setup and finish it with default options.

Open Tourwriter and start the office installation process again as normal. This time it should work.

The post SQL Cmd not found appeared first on Tourwriter Knowledge Base.

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: tourwriter.exe

Problem Signature 02: 2015.0.0.0

Problem Signature 03: 5608bada

Problem Signature 04: mscorlib

Problem Signature 05: 2.0.0.0

Problem Signature 06: 53a12268

Problem Signature 07: 23b9

Problem Signature 08: 1b

Problem Signature 09: System.IO.FileNotFoundException

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Resolution

If you have uninstalled and reinstalled to no avail, the next thing to check is your antivirus software. We have found certain antivirus software can (in some cases) delete the Tourwriter.exe file.

Please install Tourwriter again (from http://support.tourwriter.com/download) and check the Tourwriter install folder (located under C:\Program Files(x86)\Tourwriter) to see if Tourwriter.exe exists afterwards, and again after attempting to run Tourwriter.

We also recommend that you ask your IT team to add Tourwriter.exe file to your antivirus ‘exclusion’ list, to allow Tourwriter to work as before and to exclude further scanning.

The post System.IO.FileNotFoundException appeared first on Tourwriter Knowledge Base.