Cause: The error message appears when a Gross Markup percent is in place for your itinerary, and you attempt to reset the gross price of all items in the itinerary to 0.  

Resolution: Before changing the gross price of all items in the itinerary to 0, ensure you remove the gross markup percent by clearing it.

The post Attempted to divide by zero appeared first on Tourwriter Knowledge Base.

Prerequisites

• An iOS device such as an iPad.
• A Mac running Windows on Parallels or any other Virtual Machine.
• A Remote Desktop app such as Chrome Remote Desktop or RD Client.

Accessing Windows through Chrome Remote Desktop

Now that we have the list of software needed to remote into a Mac, let’s go through the steps to configure your Windows device to connect to your iOS device.

1. To ensure your Windows within Parallels can be accessed remotely from a different system:
   • On Windows, go to the Control Panel. Navigate to System and Security. And under System, select Allow remote access.
   • This opens up the System Properties window as shown below. Under the Remote Desktop section, select Allow remote connections to this computer as highlighted.

2. On the Google Chrome browser, go to the Chrome Web Store.
3. In the search bar, type Chrome Remote Desktop and select Add to Chrome to add the app as an extension.
4. Click on the app to download the Chrome Remote Desktop app to Windows.

5. The app gives you an option to rename your device and login to your Gmail account.
6. Next, the app asks you to generate a 6-digit pin. Remember the pin as you will need it later.
7. Now, to configure your iOS device (iPad), go to the App Store on your iPad.
8. Download the Google Chrome Desktop app.

Note:

• The Chrome Remote Desktop application on Windows as well as on the iOS device should be downloaded through the same Gmail account.
• The iPad should be accessed through the same Apple ID as on the Mac that runs Windows through Parallels.

9. Launch the Google Chrome Desktop application.
10. The application will ask you to log in to your Google account and add a computer. Log into your Google account. Add the device name for your Windows device, as entered in step 5.
11. Tap the Windows device name that appears on your iOS device.
12. This opens the Authenticate to host pop-up and asks you to enter the 6 digit pin. Enter the pin you created in step 6.

Note: During the process of setting up the Chrome Remote Desktop app on iPad, ensure the Chrome Remote Desktop is also open on your Windows system.

After the setup, you will be able to access Tourwriter installed a Mac through Parallels.

The post Tourwriter on an iOS Device appeared first on Tourwriter Knowledge Base.

The error could relate to a network issue at your end. You may contact your Internet Service Provider to resolve this.

The error could also occur due to a DNS service failure for Amazon AWS, our hosting partner in Europe. To resolve the issue, please re-route the DNS settings on your computer to point to the Google DNS server. Here are the steps to make the changes:

1. Open Control Panel.
2. Click on Network and Internet.
3. Click on Network and Sharing Center.
4. Click the Change adapter settings option in the left pane.

1. Right-click the network interface connected to the internet, and select the Properties option. (Right-click Ethernet or Wi-Fi depending on your connection)

1. Select and check the Internet Protocol Version 4 (TCP/IPv4) option.
2. Click the Properties button.

1. IMPORTANT: Only proceed if your current settings are set to Obtain DNS server address automatically as displayed below

1. Click the Use the following DNS server addresses option.
2. Type your “Preferred” and “Alternate” DNS addresses as shown below.

1. Please enter the DNS details as shown above. The details for Google Public DNS: 8.8.8.8 and 8.8.4.4.
2. Clicking OK should save the DNS server settings.
3. Log into Tourwriter. You should be able to login

If Please don’t hesitate to contact the Touwriter support team at support@touwriter.com if you have any questions.

The post Changing the DNS Settings appeared first on Tourwriter Knowledge Base.

Use this document as a quick-start user guide to get up and running with the Online Drive, and troubleshoot common issues.

Download

1. Download My Secure Backup from here.
   If you are unsure which Windows download file to choose, you can check on your computer by clicking on your Start button, then right-click on Computer, choose Properties. This will indicate whether you need 32 or 64 bit download file. If you are still unsure, then choose the 32 bit.
2. Choose Run, or Save and then after download double click file to run.

Install

1. Run the installer file.
2. Click Next at the Welcome screen.
3. Tick the checkbox to accept the terms, and click Next.
4. Click Next to accept default install directory.
5. Click Install.
6. Click Finished when then the install completes.
7. Click Yes to restart your computer (required to start the background network services).

Setup

When the computer restarts, the Setup screens will start automatically.

1. At the welcome screen click Next.
2. Account Information: enter your login details (see email), then click Next.
3. Wait while account access is verified.
4. Network Drive: choose a drive letter for the network drive (this can be changed later).
   NOTE Tourwriter users should choose the same drive letter for all staff.
5. Click next, then click Finish to complete.

The activity monitor may automatically open, you can close it for now.

Running the My Secure Backup Software

Open My Computer and look for you new Drive (eg S: drive). Double-click to open the drive, and use it just the same as you would any other drive, adding folders files etc. and managing them as you wish.

Note that there will be a delay the first time you upload or open each folder, or file, as the data is transferred from the internet. But after this it is cached (copied) locally and will be just as fast as normal.

Running the drive with Tourwriter

New Tourwriter users should create a folder called TourwriterData and link Tourwriter to it (in Tourwriter go to Tools > Setup > Folder options, and browse to the new TourwriterData folder).

Existing Tourwriter users can drag-drop their existing TourwriterData folder into their new online drive (note the initial sync can take a couple of hours), and then re-link it in Tourwriter (Tools > Setup > Folder options, and browse to the new TourwriterData folder).

Activity Monitor and Settings

Either double-click the My Secure Backup icon in the taskbar at bottom right of your computer screen to open the Activity Monitor, or open My Secure Backup Activity Monitor and Settings from the Windows Start menu.

From here you can click Configure on the top right to change settings.

Web Access

You can also access your online drive via this webpage (use the same login detail as for above drive).

The post Setting Up My Secure Backup appeared first on Tourwriter Knowledge Base.

Client payments and refunds table changes format and does not allow edits, as per the below image:

Resolution:

You are now able to reset your default settings. Go to Tools > Setup > My Account Details and click Reset Default Settings.
IMPORTANT: Please close all tabs (including start page), so your workspace is clear before doing the reset.
All .xml files under C:\Users[Username]\AppData\Roaming\Tourwriter will be reset to default values.

The post Client Payments and Refunds Reset appeared first on Tourwriter Knowledge Base.

Failed to complete update stop ‘run database update script 2015.5.25,” the setup has been rolled back and the update cancelled at that point.

Resolution

This error can occasionally occur when Tourwriter is trying to update the latest changes in your Tourwriter Database. 

Please email support@tourwriter.com for assistance.
Please include a screenshot of your Tourwriter “About” pop up window, which is found by clicking Help > About (see image below).

The post Tourwriter Database Version Update Error appeared first on Tourwriter Knowledge Base.

“You already have an online database configured.”
This error occurs while you are trying to start a Free Trial in Tourwriter.

Resolution

Tourwriter will not permit you to create an additional Free Trial Database when you have already downloaded a Free Trial Database.

Please contact  support@tourwriter.com accordingly.

The post Error: You already have an online database configured appeared first on Tourwriter Knowledge Base.

Resolution
Try restarting Tourwriter and /or your PC and then check again. If the problem has not been resolved, please email support@tourwriter.com with full details of the issue, including a screen shot of the Error message.

The post Error while Saving a Supplier appeared first on Tourwriter Knowledge Base.

An error occurred during local report processing. Index was outside the bounds of the array.

An error occurred during local report processing. Parameter is not valid.

Resolution

The cause is due to the way some of the JPEG images are saved within your TourwriterData\Images folder.

There are two methods for saving image files in jpeg format. They are Baseline JPEG and Progressive JPEG. Both formats will have the same size and data. The extension also remains the same. The only difference is how it displays.

Tourwriter requires images to be in Baseline JPEG format in order to export successfully to Microsoft Word. Some of the image files that you have may be in Progressive JPEG format, which is causing the export issue with Word.

Learn more about the difference between these two formats here.

Photoshop Users: If you have Photoshop, you have the option to save your image in the correct Baseline JPEG format. Please click here for further information.

To learn how to convert images from Progressive to Baseline, click here.

Once you have converted your images from Progressive to Baseline, generate your report file in Tourwriter again and try to export to Word. This should work now!

The post Export Error appeared first on Tourwriter Knowledge Base.

System.ArgumentNullException: Database connection string is not initialized.
atTourWriter.Info.Services.ConnectionString.GetConnectionString(Nullable`1timeout) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\Services\ConnectionString.cs:line 65
at TourWriter.Info.Services.ConnectionString.GetConnectionString() in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\Services\ConnectionString.cs:line 59
at TourWriter.Info.UserSet.Authenticate(String username, String password) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\UserSet.cs:line 28
at TourWriter.Info.UserSet.AuthenticateRemote(String connectionString,String username, String password) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\UserSet.cs:line 19
at TourWriter.Forms.Login.Authenticate(DbConnection connection, Stringusername, String password) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\Forms\Login.cs:line 109

Resolution

This error message suggests that you have created too many Tourwriter Databases, which is why you are unable to login.

Please follow the steps below to resolve this issue:
1. Open Tourwriter
2. Click  on the Setup button
3. Click on the Online Database button
4. Re-enter your Tourwriter Connection Key below and click OK ( note – these settings will be remembered for next time).
5. Login with your Tourwriter username

The post Database connection string not initialized appeared first on Tourwriter Knowledge Base.