licencing Archives - Tourwriter Knowledge Base https://kb.tourwriter.com/tag/licencing Tourwriter Knowledge Base Sun, 11 Jul 2021 22:38:29 +0000 en-US hourly 1 https://kb.tourwriter.com/wp-content/uploads/2020/01/cropped-cropped-Dark-Charcoal-no-circle-Copy-180x180-1-32x32.png licencing Archives - Tourwriter Knowledge Base https://kb.tourwriter.com/tag/licencing 32 32 Error Message – Tourwriter License Notice https://kb.tourwriter.com/tourwriter-license-notice Tue, 05 Apr 2016 03:22:05 +0000 http://kb.tourwriter.com/?p=2323 “Your Tourwriter License has been exceeded (60 minute period). Data is read only.”
This alert is due to the maximum number of Users on your Tourwriter license being exceeded.

The post Error Message – Tourwriter License Notice appeared first on Tourwriter Knowledge Base.

]]> Error

“Your Tourwriter License has been exceeded (60 minute period). Data is read only.”
This alert opens when you log into Tourwriter and pops up each time an Itinerary or Supplier is selected.

TourWriter License notice

This alert is due to the maximum number of Users on your Tourwriter license being exceeded. Tourwriter checks the maximum number of Users allowed on your license and then sets everything in Tourwriter as Read Only (the Save button is also disabled) for the user that just logged in.
In the above case, the license is valid for 3 concurrent users: User 1, User 2 and User 3 are all logged-in to Tourwriter successfully, at the same time. When User 4 tries to login, they receive the license warning and will be locked out for 60 minutes. They can still be logged into Tourwriter, however cannot make any changes, and will be alerted each time an Itinerary or Supplier is selected.

Resolution

For the system to allocate available licenses​, all locked out users must close Tourwriter. Otherwise all future TW logins will be locked out even when there are free/available licenses.
For details around the scenarios that leads to the error and what amounts to an incorrect Tourwriter login, refer to Using Tourwriter concurrently.

Contact your Customer Success Executive at Tourwriter to purchase an additional User, or to discuss your license requirements further.

The post Error Message – Tourwriter License Notice appeared first on Tourwriter Knowledge Base.

]]> Licensing https://kb.tourwriter.com/licensing Fri, 18 Sep 2015 21:28:53 +0000 http://kb.tourwriter.com/?p=680 This area allows you to view your existing licence or add a new licence. When a licence expires, users will be prompted, at regular intervals, with a reminder message. Once a new licence has been purchased and issued, it is added here and the prompts will cease immediately for all users.

The post Licensing appeared first on Tourwriter Knowledge Base.

]]> This area allows you to view your existing licence or add a new licence. When a licence expires, users will be prompted, at regular intervals, with a reminder message. Once a new licence has been purchased and issued, it is added here and the prompts will cease immediately for all Users. Your Tourwriter Customer Success Executive will issue your new licences via an email attachment.

The post Licensing appeared first on Tourwriter Knowledge Base.

]]>