failure to connect Archives - Tourwriter Knowledge Base http://kb.tourwriter.com/changing-the-dns-settings Tourwriter Knowledge Base Tue, 29 Oct 2019 19:59:45 +0000 en-US hourly 1 https://kb.tourwriter.com/wp-content/uploads/2020/01/cropped-cropped-Dark-Charcoal-no-circle-Copy-180x180-1-32x32.png failure to connect Archives - Tourwriter Knowledge Base http://kb.tourwriter.com/changing-the-dns-settings 32 32 Changing the DNS Settings https://kb.tourwriter.com/changing-the-dns-settings Wed, 23 Oct 2019 23:04:40 +0000 http://kb.tourwriter.com/?p=5804 You may come across an error message wherein you cannot connect to your Tourwriter database. The error message reads: Failed to connect to your Tourwriter database on computer (online server) The error could relate to a network issue at your end. You may contact your Internet Service Provider to resolve this. The error could also […]

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]]> You may come across an error message wherein you cannot connect to your Tourwriter database. The error message reads: Failed to connect to your Tourwriter database on computer (online server)

The error could relate to a network issue at your end. You may contact your Internet Service Provider to resolve this.

The error could also occur due to a DNS service failure for Amazon AWS, our hosting partner in Europe. To resolve the issue, please re-route the DNS settings on your computer to point to the Google DNS server. Here are the steps to make the changes:

  1. Open Control Panel.
  2. Click on Network and Internet.
  3. Click on Network and Sharing Center.
  4. Click the Change adapter settings option in the left pane.

  1. Right-click the network interface connected to the internet, and select the Properties option. (Right-click Ethernet or Wi-Fi depending on your connection)

  1. Select and check the Internet Protocol Version 4 (TCP/IPv4) option.
  2. Click the Properties button.

  1. IMPORTANT: Only proceed if your current settings are set to Obtain DNS server address automatically as displayed below

  1. Click the Use the following DNS server addresses option.
  2. Type your “Preferred” and “Alternate” DNS addresses as shown below.

  1. Please enter the DNS details as shown above. The details for Google Public DNS: 8.8.8.8 and 8.8.4.4.
  2. Clicking OK should save the DNS server settings.
  3. Log into Tourwriter. You should be able to login

If Please don’t hesitate to contact the Touwriter support team at support@touwriter.com if you have any questions.

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