Failed to complete update stop ‘run database update script 2015.5.25,” the setup has been rolled back and the update cancelled at that point.

Resolution

This error can occasionally occur when Tourwriter is trying to update the latest changes in your Tourwriter Database. 

Please email support@tourwriter.com for assistance.
Please include a screenshot of your Tourwriter “About” pop up window, which is found by clicking Help > About (see image below).

The post Tourwriter Database Version Update Error appeared first on Tourwriter Knowledge Base.

“You already have an online database configured.”
This error occurs while you are trying to start a Free Trial in Tourwriter.

Resolution

Tourwriter will not permit you to create an additional Free Trial Database when you have already downloaded a Free Trial Database.

Please contact  support@tourwriter.com accordingly.

The post Error: You already have an online database configured appeared first on Tourwriter Knowledge Base.

Resolution
Try restarting Tourwriter and /or your PC and then check again. If the problem has not been resolved, please email support@tourwriter.com with full details of the issue, including a screen shot of the Error message.

The post Error while Saving a Supplier appeared first on Tourwriter Knowledge Base.

An error occurred during local report processing. Index was outside the bounds of the array.

An error occurred during local report processing. Parameter is not valid.

Resolution

The cause is due to the way some of the JPEG images are saved within your TourwriterData\Images folder.

There are two methods for saving image files in jpeg format. They are Baseline JPEG and Progressive JPEG. Both formats will have the same size and data. The extension also remains the same. The only difference is how it displays.

Tourwriter requires images to be in Baseline JPEG format in order to export successfully to Microsoft Word. Some of the image files that you have may be in Progressive JPEG format, which is causing the export issue with Word.

Learn more about the difference between these two formats here.

Photoshop Users: If you have Photoshop, you have the option to save your image in the correct Baseline JPEG format. Please click here for further information.

To learn how to convert images from Progressive to Baseline, click here.

Once you have converted your images from Progressive to Baseline, generate your report file in Tourwriter again and try to export to Word. This should work now!

The post Export Error appeared first on Tourwriter Knowledge Base.

System.ArgumentNullException: Database connection string is not initialized.
atTourWriter.Info.Services.ConnectionString.GetConnectionString(Nullable`1timeout) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\Services\ConnectionString.cs:line 65
at TourWriter.Info.Services.ConnectionString.GetConnectionString() in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\Services\ConnectionString.cs:line 59
at TourWriter.Info.UserSet.Authenticate(String username, String password) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\UserSet.cs:line 28
at TourWriter.Info.UserSet.AuthenticateRemote(String connectionString,String username, String password) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter.Info\UserSet.cs:line 19
at TourWriter.Forms.Login.Authenticate(DbConnection connection, Stringusername, String password) in
c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\Forms\Login.cs:line 109

Resolution

This error message suggests that you have created too many Tourwriter Databases, which is why you are unable to login.

Please follow the steps below to resolve this issue:
1. Open Tourwriter
2. Click  on the Setup button
3. Click on the Online Database button
4. Re-enter your Tourwriter Connection Key below and click OK ( note – these settings will be remembered for next time).
5. Login with your Tourwriter username

The post Database connection string not initialized appeared first on Tourwriter Knowledge Base.

System.IO.FileNotFoundException: Sql Cmd not found
at TourWriter.UserControls.DatabaseConnection.InstallHelper.GetSqlCmdPath() in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
InstallHelper.cs:line 158
at TourWriter.UserControls.DatabaseConnection.InstallDatabase.ActionStart() in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
InstallDatabase.cs:line 71
at TourWriter.UserControls.DatabaseConnection.InstallDatabase.OnLoad(Object sender, EventArgs e) in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
InstallDatabase.cs:line 39
at System.Windows.Forms.UserControl.OnLoad(EventArgs e)
at System.Windows.Forms.UserControl.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.ControlCollection.Add(Control value)
at TourWriter.UserControls.DatabaseConnection.MainForm.LoadControl
(UserControl control) in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\
DatabaseConnection\MainForm.cs:line 42
at TourWriter.UserControls.DatabaseConnection.MainForm.GoTo(UserControl control) in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
MainForm.cs:line 72
at TourWriter.UserControls.DatabaseConnection.MainForm.GoNext() in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
MainForm.cs:line 54
at TourWriter.UserControls.DatabaseConnection.MainForm.OnNextClick(Object sender, EventArgs e) in c:\dev\Tourwriter.App\Tourwriter.Client\client\TourWriter\UserControls\DatabaseConnection\
MainForm.cs:line 82
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp
(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Resolution

To fix the issue, please follow the simple steps below:

Check which Windows system type you are using i.e. 32 bit or 64 bit. Follow the steps below if you are not aware of your Windows system type:

1. Click start and open Control Panel
2. Select System and Security
3. Select System. The System Type can be found here:

Next, download the appropriate SQL setup from Microsoft, using the links below:

• 32 bit: http://go.microsoft.com/fwlink/?LinkId=186782&clcid=0x409
• 64 bit: http://go.microsoft.com/fwlink/?LinkId=186784&clcid=0x409

Install the downloaded SQL setup and finish it with default options.

Open Tourwriter and start the office installation process again as normal. This time it should work.

The post SQL Cmd not found appeared first on Tourwriter Knowledge Base.

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: tourwriter.exe

Problem Signature 02: 2015.0.0.0

Problem Signature 03: 5608bada

Problem Signature 04: mscorlib

Problem Signature 05: 2.0.0.0

Problem Signature 06: 53a12268

Problem Signature 07: 23b9

Problem Signature 08: 1b

Problem Signature 09: System.IO.FileNotFoundException

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Resolution

If you have uninstalled and reinstalled to no avail, the next thing to check is your antivirus software. We have found certain antivirus software can (in some cases) delete the Tourwriter.exe file.

Please install Tourwriter again (from http://support.tourwriter.com/download) and check the Tourwriter install folder (located under C:\Program Files(x86)\Tourwriter) to see if Tourwriter.exe exists afterwards, and again after attempting to run Tourwriter.

We also recommend that you ask your IT team to add Tourwriter.exe file to your antivirus ‘exclusion’ list, to allow Tourwriter to work as before and to exclude further scanning.

The post System.IO.FileNotFoundException appeared first on Tourwriter Knowledge Base.

“A transport-level error has occurred when sending the request to the server. (provider: TCP Provider, error: 0 – An existing connection was forcibly closed by the remote host).”

An error message appears while deleting a comment from Services/Service Comment.

Resolution

This error appears when the server update has been interrupted. This is likely to be a temporary issue with your internet/network. Please try the action again.

The post Transport-Level Error appeared first on Tourwriter Knowledge Base.

Connection error when trying to login to Tourwriter.
“Failed to connect to your Tourwriter database on computer: (online server).”

Detailed connection error message:

Resolution

This error is shown when you are using an old version of Tourwriter. To fix this issue please download and install the latest version of Tourwriter from http://support.tourwriter.com/download.

The post Error Message – Connection Error appeared first on Tourwriter Knowledge Base.

“Your Tourwriter License has been exceeded (60 minute period). Data is read only.”
This alert opens when you log into Tourwriter and pops up each time an Itinerary or Supplier is selected.

This alert is due to the maximum number of Users on your Tourwriter license being exceeded. Tourwriter checks the maximum number of Users allowed on your license and then sets everything in Tourwriter as Read Only (the Save button is also disabled) for the user that just logged in.
In the above case, the license is valid for 3 concurrent users: User 1, User 2 and User 3 are all logged-in to Tourwriter successfully, at the same time. When User 4 tries to login, they receive the license warning and will be locked out for 60 minutes. They can still be logged into Tourwriter, however cannot make any changes, and will be alerted each time an Itinerary or Supplier is selected.

Resolution

Contact your Customer Success Executive at Tourwriter to purchase an additional User, or to discuss your license requirements further.

The post Error Message – Tourwriter License Notice appeared first on Tourwriter Knowledge Base.